How's your experience been?

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Corporate level

Evaluate how well Key Account management is performed inside your organisation as a whole

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
the KAM practice is considered strategically important and enjoy strong support from all roles in top leadership
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
KAM customers are carefully selected based on sales and future potential
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
enjoys sufficient support and traction from other teams (local sales teams as well as other relevant functions in company)
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
we have thorough understanding of key customers and their strategies
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
we create solid fact based account plans customer plans
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
a multifunctional team creates the account plan
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
key accounts require customized solutions, products and services
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
our key accounts are very price sensitive and require the highest discounts
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
we have senior, highly competent and well anchored Key Account Managers
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
we have excellent communication between teams
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
KAM has supportive, effective and dependable processes
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree